Refund policy

Return & Exchange Policy

We stand behind the quality of our products and proudly offer a 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, please review our policy below.

How to Start a Return or Exchange

To initiate a return or exchange, please contact our customer support team at service@kungfuscrubs.com.

Please note:

  • Do not return any items without prior authorization.
  • Once your request is approved, we will provide return instructions and the correct return address.
  • Unauthorized returns will not be accepted or processed.

Return Eligibility

Returns are accepted within 60 days from the date of purchase.

Items must be:

  • Unused
  • In original packaging
  • In the same condition as received

For hygiene and quality assurance reasons, returned items will not be resold.

Refund Processing

  • No-return refunds (if applicable): processed within 2–5 business days.
  • Returns required: refunds will be issued within 2–5 business days after the item is received and inspected.
  • Refunds will be issued to your original payment method.

Late or Missing Refunds

If you haven't received your refund after 5 business days:

  • Recheck your bank account.
  • Contact your credit card provider (processing times may vary).
  • Contact your bank for potential delays.

If the issue persists, please contact us at service@kungfuscrubs.com.

Exchanges

We're happy to assist with exchanges.

Replacement items will be shipped within 2 business days after we receive your returned package.

Shipping Costs

  • Defective or incorrect items: we cover all shipping costs.
  • Personal reasons (e.g. wrong size, change of mind): customers are responsible for return shipping fees (cost depends on courier).

Additional notes:

  • Customers are only charged once for outbound shipping.
  • No restocking fees will be applied.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

We will investigate promptly and arrange a replacement or appropriate solution.

Final Notes

All returns must follow our official return process. We are committed to resolving any issues quickly, fairly, and professionally.